Tesla has faced criticism from customers for failing to deliver ordered electric cars on time, CNBC writes.
Some customers have been waiting weeks and months for their cars. The order disruptions were a continuation of the вЂњlogistical hellвЂќ that Tesla CEO Elon Musk talked about in 2018. Like many automakers, the company has suffered because of a shortage of parts and computer chips.
In January, businessman Barry Stuppler ordered a Tesla S Plaid. The car's delivery date was pushed back from Aug. 10 to Sept. 30. The man contacted Mercedes, where they promised to bring him the 450 EQS electric car in November. If that car arrives before Tesla, Barry will cancel his January order.
Rock musician David Crosby wrote on Twitter, still has not received the Tesla ordered seven months ago. In that time, the delivery date has been pushed back four times.
Customers complain not only about the delivery disruptions but also about the lack of feedback. Tesla's sales department said they are doing their best and trying to answer all customer questions, but they do not have enough information themselves. An employee at the California office resigned after managers threatened to fire him for insubordination over an email to Elon Musk personally asking for data on delays in Model S cars.
Tesla has faced intense scrutiny from U.S. regulators in recent days. First, the National Highway Traffic Safety Administration (NHTSA) opened an investigation because of accidents involving Tesla cars on autopilot. They suspected that the cars could not distinguish emergency vehicles in the dark with their flashers and signal lights on. After this news, the company's stock fell nearly five percent.
The next day, Democratic Senators Richard Blumenthal and Ed Markey complained about Tesla to the Federal Trade Commission. They believe the company is endangering motorists and pedestrians by calling its autopilots fully autonomous.